Kennis, opleidingen en ervaring:

Opleiding: Universitair

Stages en werkervaring: 10/2015 – Present Booking BV, Amsterdam (www.booking.com)
Content Service Administrator
• Contact via phone a number of accommodation partners, based in Barcelona, to inform them of a new service provided by Booking.com, promote it and assist them in signing up for this service via the Extranet
11/2014 - 10/2015 Propulsion BV, Hoofdoorp (www.propulsion.nl)
Spanish Sales Representative (B2B)
• Onboard customers, proactively contact and communicate with customer.
• Develop customer education content.
• Assist customers with Azure orientation, provide customers with technical product advice during post-sales discussions.
• Cold-call prospects on own and with vendor partners.
• Maintain and expand the company’s database of prospects.
• Schedule and attend sales call appointments with partners from Microsoft.

04/2014 - 09/2014 Ipsos Synovate, Amsterdam (www.ipsos-nederland.nl)
Telephone Interviewer
• Market researcher.
• Conduct interviews and questionnaires with different respondents in Spain.
*From August 2013 till April 2014: I was travelling for long period, taking Dutch courses, and working as a volunteer in Child and Youth Finance International www.childfinanceinternational.org

07/2008 - 07/2013 ACN EUROPE BV, Amsterdam (www.acninc.com)
Team Coach Customer Service Representative

• Customer Service Representative agent (B2B and B2C).
• Supporting by incoming and outbound calls, e-mails, helpdesk, faxes, chat and social media.
• Order management skills, as coordinate order fulfillment by liasing with customer support teams and other departments inside and outside the company.
• Communications with customer/representatives for satisfaction follow up.
• Documented customer orders, fulfill orders, shipping orders, create invoices, send to the customers/representatives, record the payments.

05/2008 - 06/2008 Tribal DDB, Amsterdam (www.ddbgroup.nl)
Moderator
• Project to translate the Unilever's website from English to Spanish

02/2003 – 09/2007 Sport Club Comunicaciones, Buenos Aires (AR)
Lawyer

01/2001- 02/2003 Fabieli House Hostel, Barcelona Spain
Supervisor and Front Office

Opleidingen en cursussen: EDUCATION & CERTIFICATIONS:
CCR II : ACN EUROPE BV – AMSTERDAM - 2009
Team Coach Customer Service Representative: ACN EUROPE BV - AMSTERDAM - 2009
Supervisor and Manager 1st Line: ACN EUROPE BV - AMSTERDAM - 2010
Lawyer specialist in Commercial Law: UNIVERSITY OF BUENOS AIRES - ARGENTINA - 1991
Primary School Teacher: EUSKAL ECHEA SCHOOL – BUENOS AIRES – ARGENTINA - 1984

Overige informatie:

Rijbewijs: Geen

Eigen vervoer: Nee

Persoonlijke eigenschappen: HIGHLIGHTS OF QUALIFICATIONS:
Outstanding customer service skills; diplomatic and patient with all types of individuals and organizational levels. Highly organized, with great attention to details and follow-through. Flexible, able and willing to learn new things. Professional in appearance and strong work ethic. Strong skills in time management, prioritizing tasks, and meetings deadline. Computer skills includes: MS Office Pack, SAP. Native spanish and advance english.

Hobby's en interesses: • Field hockey, Travel, New Technologies, Fashion Trends

Gewenste contractvorm: Fulltime